Shipping Policy
How can I change my order?
In order for the exchange process to take place, the products must first be unused, unworn, unwashed, that is, as they were sent to you. You must exchange the product within 14 days from the day you receive it.
IN ORDER TO MAKE A RETURN OR EXCHANGE, YOU MUST SEND THE PRODUCT TO US WITHIN 14 DAYS FROM YOUR DELIVERY DATE.
When you want to change the product you purchased for various reasons, by packaging the product properly; You just need to send back the invoice on the box with all its accessories, without any duct tape , and in the original box along with what you want under your invoice, along with the address, phone number and recipient name. If your shipment arrives with a damaged box or without a box at all, there will be no exchange.
Discounted products cannot be refunded.
You can send your product exchange-returns to us only WITH DOMESTIC CARGO (according to package size) WITH SHIPPING FEE .
To make an exchange/return, you can fill in the relevant field on the front of your invoice , specify that you will pay the shipping fee by domestic cargo on behalf of Pelini Ayakkabilari, and give the code 498041876 for the discounted shipping fee and send it.
Exchanges and returns are not accepted when the 14-day exchange period expires or the products lose their resaleability.
* AFTER THE EXCHANGE IS MADE, THE RETURN-EXCHANGE WILL BE MADE WITHIN 7 DAYS.*
**If you change the color-number using the same model, no shipping fee will be charged when the cargo is sent back to you. When the model is changed, you will pay +20TL shipping fee.
THERE IS NO WARRANTY FOR PRODUCTS WITH STONE AND ACCESSORIES. IF REQUESTED, STONE-ACCESSORIES CAN BE SUPPLIED OR THE RENOVATION PROCESS IS PROVIDED BY SENDING IT TO THE WORKSHOP (IN CASE OF PROCESSES THAT CAN BE DONE).
PRODUCT MODIFICATIONS ARE MADE WITHIN THE FIRST 6 MONTHS FROM THE DATE OF PURCHASE.
NO EXCHANGES OR RETURNS CAN BE MADE WITHOUT AN INVOICE.
HOW TO RETURN DEFECTIVE GOODS?
"If the customer reports defective goods within 14 days from the delivery date of the product due to any problem arising from the product, he/she has the right to return the product, free shipping, free exchange or free repair."
To benefit from the above-mentioned rights by reporting Defective Goods;
The customer must report defective goods within 14 days.
IN THIS CASE, YOU MUST CONTACT OUR CUSTOMER REPRESENTATIVES AT OUR OFFICE NUMBER.
In the Defective Goods notification, the manufacturer of the product determines whether the usage error is found in a report.
It is determined that there is no. If it is determined that the fault of the user, the customer, can not benefit from the law.
